notices & policies as of 01 April 2009
The Tea Drinker/TheTeaDrinker.com
Teahouse Style/TeahouseStyle.com
P.O. Box 731
Sebastopol CA 95473-0731 USA
phone & fax: 707-829-2880
Trixie@TheTeaDrinker.com
TeaMaiden@TeahouseStyle.com
http://www.TheTeaDrinker.com
http://www.TeahouseStyle.com
100% SATISFACTION GUARANTEE:
We offer our customers a hassle-free 100% Satisfaction Guarantee on all of our products and services. If you purchase a product or service from us and are not satisfied with it, please let us know within one week of receipt so that we can help you with a replacement, credit, or refund.
For custom orders (such as custom blending, special order items, custom packaging, etc), we will provide you with accurate samples before your order is confirmed; your acceptance of the samples and agreement to complete the order equals acceptance of the finished order. Complete details of special order procedures and policies are provided at the start of every custom order process (no surprises!).
SHIPPING OPTIONS & RATES:
We ship Monday through Friday, excluding postal holidays, and ship to USA addresses only at this time. The following methods and rates apply to CONTINENTAL US addresses:
GROUND (2 to 7 days):
$1.00 to $39.99 ----- $8.00
$40.00 to $59.99 ----- $9.00
$60.00 to $79.99 ----- $10.00
$80.00 to $99.99 ----- $11.00
$100.00 to $124.99 ----- $12.00
$125.00 and above ----- FREE
EXPRESS (1 to 2 days):
$1.00 to $50.99 ----- $35.00
$51.00 to $99.99 ----- $40.00
$100.00 and above ----- $45.00
If you require delivery to Alaska or Hawai'i, or have special needs or requests, please contact us so that we can do our best to assist you.
COPYRIGHT:
Image of Taimu CD copyright Ken LaCosse/Mujitsu Shakuhachi; used with permission.
Image of Tibetan solar kettle copyright Bim Lipp/BIMPIX; used with permission.
All other images, text, proprietary product names, logos, marks, and domain names are the work and property of The Tea Drinker/Teahouse Style/Edwards Premium Tea, and are copyright and/or trademark-/service mark-protected. Permission to copy any content from our site(s) for use on another site, in a blog post, or for any commercial purpose is not permitted without contacting us and requesting permission in writing, and securing this permission, prior to copy and use. We reserve all rights to our work and will assert our rights when we find our content is being used without permission. Likewise, we respect the copyrights of others and will not use others' content on our site(s), or in our printed materials, without permission.
We acknowledge and permit "Fair Use" which includes bookmarking one or more pages of our website(s) in order to return to our site(s) easily; sharing links or printouts of one or more pages of our site(s) in order to show our information to a friend; printing out a paper copy of your Shopping Cart contents or completed-transaction confirmation; and other personal, positive, non-commercial use.
PRIVACY POLICY:
We operate our website(s) in accordance with current Yahoo! Stores policies and practices, including all privacy policies and practices. We only collect and store information pertaining to your order(s) such as customer name and address, item(s) ordered, shipping method, and price(s) charged. At this time all of our online payment processing is handled by PayPal, therefore we do not collect or store any credit/debit card numbers, nor do we have access to them through PayPal.
If you mail us a check or money order for payment, we may copy and store information from the check or money order but we will only use such information for accounting, order fulfillment, and/or marketing purposes (i.e., adding you to our mailing list unless you request that we do not).
When necessary, we may share the above-described information with our accounting and legal advisors in order to comply with State and Federal laws (such as during an accounting or tax audit). We will not, however, seek occasions to share your personal information and will treat your information as we expect and hope that others do with ours.
MAILING LIST & ANTI-SPAM POLICIES:
We will not sell, rent, loan out, or share customer contact information with other companies or individuals, for any purpose (other than the aforementioned legal/accounting uses), without our customers' prior consent. We will not send "spam" messages by email. We may occasionally send email messages, such as the notification of special offers, discounts, products introductions/arrivals, or incentives; or we may send email or postal mail newsletters. A person may ask to join our contact list without becoming a customer (in other words, you don't have to buy anything to get on our mailing list). We will promptly remove anyone from our contact list who requests that we do so. We want every communication you receive from us to be a welcome one.
YOUR CONSENT:
We are here to sell great tea and tea-related products, not to create lawsuits, and we trust Yahoo! to keep us happy so that we can keep you happy. But here's the fine print: By navigating ("surfing") through our website(s), and/or by purchasing product(s) from our website(s), you acknowledge that you consent to abide by our policies, as described above, and that you accept our site(s) as-is. We follow all reasonable, accepted, practical protocols and practices to make our site(s) safe to surf, enjoyable, and easy to navigate; beyond that, we offer no warranty to anyone who chooses to visit our site(s).
We conduct our business(es) in accordance with California laws; additionally, Federal laws apply to interstate transactions, including internet and mail-order sales, and we operate in accordance with those laws as well. You are encouraged to contact us if you feel that we are not doing business as we say we are.
Updates to the foregoing notices and policies will be posted as applicable. The most recent posting will be deemed the current one and will supersede all previous postings.
